For Patients
Frequently Asked Questions
Do I need a referral to book a specialist?
No, you can book an appointment directly with a specialist without a referral.
How are payments taken on Ilera?
Payments on Ilera are securely processed through Stripe, a trusted global payment platform. When a patient books a consultation, they will be charged the consultation fee plus a 15% service charge. Specialists receive 85% of their set consultation fee, with payments transferred directly to their linked Stripe account. Stripe ensures all transactions are safe, fast, and compliant with industry standards.
How do I book a consultation?
Sign up on the ilera app on your mobile phone and create an account
Browse specialists based on your healthcare needs.
Select a specialist, choose a suitable time, and confirm your booking.
Make a secure payment and receive confirmation.
Join your consultation at the scheduled time via the Ilera platform.
What happens if I need to reschedule or cancel?
You can reschedule or cancel your appointment based on the specialist’s cancellation policy. If you need assistance, contact us via email for support.
Is my medical information secure?
Yes, we take data privacy and security seriously. All consultations are confidential, and your personal information is protected in compliance with UK data protection regulations.
For Specialists
Frequently Asked Questions
What qualifications do I need to join?
You must be a licensed and qualified healthcare professional in your respective field. All specialists undergo a verification process before being approved on the platform.
How do I set my consultation fees?
You have full control over your pricing. Patients will see your rates before booking, ensuring transparency and flexibility for both parties.
Can I work on Ilera alongside my existing practice?
Yes! Ilera offers flexibility, allowing you to see patients at your convenience while maintaining your current practice.
How can I join Ilera as a specialist?
Joining Ilera is easy:
Sign up on the ilera app and complete your profile.
Submit verification documents to confirm your qualifications.
Set your consultation fees and availability.
Start accepting patients and growing your practice.
Is Ilera available worldwide?
Currently, Ilera is designed for patients and specialists within the UK, but we plan to expand our services in the future.
What technology do I need for a consultation?
You’ll need a stable internet connection, a device with a camera and microphone (phone, tablet, or computer), and access to the Ilera platform.
How can I contact Ilera for support?
For any inquiries or assistance, email us at [ileratravelhealth.com] . Our support team will get back to you as soon as possible.